Privacy policy

Effective as of September 26, 2026.

This policy is issued in compliance with Colombian Law 1581 of 2012, Decree 1377 of 2013 (compiled in Decree 1074 of 2015) and other Colombian personal data protection regulations.

1. Data we collect

Data you provide in the contact form: name, company, email, phone, service of interest and your project description.

Data generated automatically when you submit the form:

• Approximate location (city, region and country), derived from your IP address by our infrastructure provider, Cloudflare. It is not your exact location: we do not use GPS or ask your browser for location permission, and it may be inaccurate if you use a VPN, a corporate network or mobile data.
• The date and time of submission and the site language you wrote from.
• Your IP address and technical browser signals, used by Cloudflare Turnstile to verify that the submission comes from a person and not an automated program. Siscodex does not store your IP address.

Data generated while browsing the site:

• Google Analytics 4, only if you accept cookies in the notice shown when you enter the site: it measures, in aggregate, how the site is used (pages visited, visit duration, device type, approximate country or city). See section 7.
• Your theme preference (light/dark) and your cookie choice are stored only in your own browser (local storage) and are not sent to any server.

We do not request sensitive data (health, racial or ethnic origin, political, religious or sexual orientation, biometric data, among others) or data from minors. Please do not include it in the form message.

2. Purposes of processing

• Responding to your contact request and following up on it.
• If you decide to move forward with a project, the commercial, contractual and technical management of the relationship with your organization.
• Using your approximate location to put the request in context (time zone, language and geographic coverage of our service).
• Protecting the form against spam, abuse and automated submissions.
• Producing aggregate site usage statistics to improve it.

We do not sell your data or share it with third parties for advertising purposes.

3. Authorization

By checking the authorization box and submitting the contact form, you grant your prior, express and informed authorization for the processing of your data under this policy. We keep a record of that authorization (date, time and submitted data) as proof, as required by law.

4. Data processors and international transfers

To operate the site and the form, some providers process data on behalf of Siscodex, solely to provide their service to us:

• Cloudflare, Inc. (United States): site hosting, anti-spam verification (Turnstile) and approximate IP geolocation.
• Resend (United States): delivery of the email that notifies us of your request.
• Zoho Corporation: corporate mailbox where we receive and answer your request.
• Google LLC (United States): site analytics (Google Analytics 4).

This means your data may be stored or processed outside Colombia. These transfers are made to providers that offer security and confidentiality guarantees, to countries that Colombia's Superintendence of Industry and Commerce considers to have an adequate level of data protection, or under each provider's contractual safeguards.

5. Your rights as a data subject

Under article 8 of Law 1581 of 2012, you have the right to:

• Know, update and correct your personal data.
• Request proof of the authorization you granted.
• Be informed about how your data has been used.
• Revoke the authorization and/or request deletion of your data when there is no legal or contractual duty to keep it.
• Access your personal data free of charge.
• File complaints with the Superintendence of Industry and Commerce (SIC), after completing the inquiry or claim process with Siscodex.

6. How to exercise your rights

Write to [email protected], including your full name, the email or phone number you contacted us with, and your request. Our data subject support team responds:

• Inquiries (what data we hold and how we use it): within 10 business days of receipt, extendable by 5 more business days, with notice of the reason.
• Claims (correction, update, deletion or revocation): within 15 business days, extendable by 8 more business days, with notice of the reason. The claim must include your identification, a description of the facts, your contact address and any supporting documents. If it is incomplete, we will ask you to complete it within the following 5 days.

7. Cookies and analytics

This site uses Google Analytics 4, which sets Google first-party cookies (for example, _ga) to tell visits apart and produce aggregate statistics. We do not use advertising cookies.

• They are only enabled with your consent. When you enter the site we ask whether you accept them; until you do, Google Analytics is not loaded and no data is sent to Google. Rejecting them does not affect the site or the contact form.
• You can change your mind at any time from the "Cookie preferences" link at the bottom of every page. If you withdraw consent, we stop sending data and delete the Google Analytics cookies from your browser.
• Your choice is remembered for 12 months; after that we ask again. You can also block or delete cookies in your browser settings.

8. Retention and security

We keep your data for as long as needed to handle your request and, if a business relationship arises, for as long as it lasts and for the period required by legal, accounting or contractual obligations. It is deleted afterwards. The site uses an encrypted connection (HTTPS), and access to received requests is restricted to the Siscodex team that handles them.

9. Changes to this policy

If we substantially change this policy, we will publish the new version on this page with its updated effective date.